We hope you love your purchase. If you are not completely satisfied, please follow the instructions below. For further assistance, contact us at hello@luxington.net. We will gladly offer you a replacement or refund on any eligible merchandise within 14 days of receiving the item. Custom items are non-refundable. To request a return or exchange within 14 days of receiving your item, provide the email address used for the order and your order number. Once approved, we will send you a shipping label. Items must be returned in their original packaging and mailed within 7 business days. You may exchange an item for the same product or choose a different one. If the replacement costs more, we will email you an invoice for the difference. If it costs less, we will refund the difference to your original payment method. Returns are shipped at your risk.

 

We are not responsible for items that are lost or damaged in transit due to inadequate packaging. Items returned damaged or after the return deadline are not eligible for a refund or exchange, and we will notify you. Refunds are issued to the original payment method minus shipping and handling charges. Shipping and handling charges are non-refundable, unless the item received is damaged, defective or incorrect. Returns sent in that arrive with postage due will be returned to sender. Please allow 3-7 business days to process your refund.