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General
Vases, candles/tapers, runners, small-format rugs (rugs smaller than 4X6), dishware, glassware, stemware, baskets, textiles, pillows, accents, bath, books, throws, frames, etc.
If you receive an item that was damaged in transit or has a manufacturer’s defect, please report the issue to info@luxington.net within 24 hours of delivery. Please provide pictures of the damage and a detailed description will be required to initiate a claim with our vendors. We will work diligently to resolve your issue as quickly as possible.
Fulfillment time is 5-7 business days from the day of purchase. Online exclusive items, if not on backorder, can be expected within 2-4 weeks.
Orders can only be placed online through our shop website and not over the phone. For assistance placing an order, contact a member of our team via email at info@luxington.net or through our chat feature.
We are unable to cancel your order 8 hours after it has been placed. It is possible to cancel backordered items in your order, since they are not scheduled for immediate shipment.
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